Terms and Conditions

Team 24seven welcomes you to our e-store. If you continue to access our service through our website or mobile application and follow us, that means you completely agree with and respect the terms and conditions of use, which, together with our privacy policy, govern 24seven's relation with you in relation to this e-store. If you disagree even with a single part of these terms and conditions, please do not use this internet-based platform (website or mobile application). To be registered as a user of 24seven, you must be above 18 years or at least 18 years old. By using the mobile application from the play store supplied by the company, downloading, installing or using any associated software will represent that you are 18 years of age or older and that you have the authority to use our store and agree to abide by the terms and conditions of this agreement. Rules made by the Department of Drug Administration (DDA) of Nepal is applicable to both buyer and seller.

All products and services available at 24seven e-store are subject to the terms and conditions of the applicable agreements governing with the use or sale. These terms are to be read by you together with any terms and conditions or disclaimers provided in the page of this site. Terms and conditions provided in this internet-based platform may be changed at any time without any prior notice. To be up to date with the terms and conditions, team 24seven suggest you check this page on a regular basis.


The term '24seven' or 'us' or 'we' refers to the owner of this internet-based platform. The term 'you' refers to the user or a viewer of our e-store.


Following are the terms and conditions to access 24seven service:


Informational Purpose:

The content provided on the pages of this site is the details upon the services or a product we sell and does not have any intention to provide specific advice for you and should not be dependent on the information without seeking the advice of health professional. The content provided on this site should not be used for diagnosing, treating, curing or preventing a health problem or prescribing medication. We suggest you consult with the physician for advice and treatment. You should read all the information provided by the manufacturers or product packaging and labels carefully before using it.

All in all, this site should deliver the information regarding health and wellness to the user accessing the 24seven website or mobile app.

Terms for the use of Diagnostic services and online Doctor Consultancy services:

24seven also accept the online appointment for a diagnostic test through the website. You can book an appointment through the website or from the mobile app of 24seven to discuss your health issues with medical experts of 24seven pharmaceuticals. Besides online consulting, we shall also post health-related articles to share information about health issues.

Using 24seven services through your browser and purchasing medical products online, our medical experts would not be examining you physically, they may not have all the medical history that might be critical to consult you, may not be benefited by the examining you in a person individually or observing your medical history by navigation all your medical records thoroughly. Our medical experts will be fully dependent on the information provided by you, hence, any information demonstrated to have been incomplete or misleading will immediately render the opinion. You shall accept that our medical experts may feel that some of the queries may not be answerable without physically examining you/patient.

We shall be fully responsible for any sample collected, tests conducted, and the report generated by 24seven lab, however, we will not be responsible for the reports generated by third-party health care center. You shall agree and accept the advice/information you are reading from 24seven website or mobile app may be limited and provisional. We do not hold to replace an actual doctor-patient relationship with our online medical consulting.

In some cases, the information shared by you to our medical experts is of inadequate quality, they may ask more information, without which you/patient shall answer the query without any hesitation. We carry the right to decide whether you need an online or offline consulting looking at your health issues.

Prescription Drugs:

As the website or application of 24seven is a platform to purchase various drugs and pharmaceutical products, including beauty products, we highly recommend you to use a valid medical prescription issued by medical experts/certified doctors or professional beauticians. In order to purchase some of the most-prescribed drugs such as Hydrocodone, Generic Zocor, Lisinopril, Generic Synthroid, Generic Norvasc and so on, please note that they will only be delivered to you if you/the patient uploads a scanned copy of the original (and valid) prescription on the website or email to info@24seven.com.np.  Our medical experts will verify the prescription uploaded by you, and if the prescription is invalid we shall give you a call or cancel your order immediately. You should permit a delivery agent to stamp the original prescription at the time of delivery. We shall maintain all of the records of the user prescription in our register.

In the context of delivering a substitute of a medicine, you/the patient should take the permission of the doctor/medical experts if the specific medicine is unavailable at the store.


The service or product purchased from the website or mobile application will be delivered in time and will be delivered by the delivery agent of 24seven; however, in case of circumstances beyond our control, the delivery may be delayed until the situation becomes normal. Buyers should make sure that they are satisfied with the product or service at the time of delivery and should verify the product’s expiry date, MRP, conditions of medication, etc. as any complaint after the delivery will not be entertained.


Prices of the medicines will be a reference of the last transaction, and they may vary upon billing as per the current price shared by the manufacturers. Orders received from any source – the website or mobile application – will be checked with the current price of the product and revised as per the current price of the manufacturers which will be visible on your dashboard or on My Order Status before home delivery. VAT levied by the Government of Nepal will be applicable for all types of medicine and drugs, including beauty products. Payments received from online sources (wire transfer, eSewa, Khalti, IME Pay, etc.) will only be considered if the transaction has been successful.


The information contained on the website or in the mobile application is provided by team 24seven and is for general purpose only, so customers need to bear in mind that we keep updating the information, and hold no responsibilities of any kind, about the completeness, accuracy, reliability, suitability or availability with respect to the products, services, or related graphics contained on the electronic platforms. Reliance of you with the information provided on these platforms is completely at your own risk. Furthermore, we do not give you a warranty that our portal or application will meet your requirements that this site, mobile application or software will operate error-free which may happen in rare cases. We would not be responsible for the other contaminating or destructive properties transmitted or that the damage occurred to your computer system or smart phone. We will try our level best to keep the website up and running smoothly; however, team 24seven will not be responsible for the unavailability of the site due to technical issues which are beyond our control. You shall be completely responsible for the sufficient protection and backup of your data and equipment and should take all precautions to scan for computer viruses or other destructive properties transmitted from the internet or our site. Through the website or through the mobile application of 24seven, you are able to link to other websites which are not under the control of team 24seven. We do not hold control of the nature, content, and availability of third party websites, software or mobile application. The additional links do not necessarily indicate a recommendation or endorse the views expressed within them.

Metro Hospital
For Doctor's Consultation Contact: +977 1 4721515. Metro Kathmandu Hospital