The lockdowns due to COVID-19 have definitely affected businesses the world over, and it has become almost impossible for many people to grab a hold of their daily medication. While developed nations may not have big problems regarding the order and delivery of medical items and equipment, developing nations, such as Nepal, obviously face a huge obstacle making it work. The main issue with online pharmacies in Nepal is the lack of awareness amongst a vast majority of consumers. To make matters worse, the number of pharmacies and secondary pharmacy markets that offer their products and services through online measures can be counted in the fingers of one hand. For sure, this figure is going to rocket within 2020 given the rise in need of such services in Nepal; there is no doubt about that!
In the case of 24Seven, we were already delivering our products to the doorsteps of customers even before the pandemic started. However, that doesn't mean that we haven't had to change our working procedures. We've now been able to deliver medical products to our customers using top-notch safety precautions. For example, our delivery specialists wear gloves and masks and carry hand sanitizers with them. Before the order is dispatched, every delivery professional has to go through a 2-step medical check-up that includes recording their body temperature for possible fevers, and a Q&A session where we ask them simple questions to find out whether they've been in close contact with any sick individuals over the last two months and to learn if they've recently travelled to an infected area.
That's not all. Since our facility is situated inside hospital premises, the area is already following the safety precautions put forward by the WHO (World Health Organization). This means that customers can walk in without any fear of contracting any type of viruses. We believe that we have been very strict when it comes to checking the health conditions of any of our employees, visitors and delivery guys. This has been possible due to the fact that we only employ qualified and certified pharmacists at our store; these individuals have received a well-planned induction and training from us before they started working with us.
The most important thing to let you know is that our delivery professionals have been trained differently after the lockdown started in Kathmandu. To expand on that, I'm very happy to let you know that even these hired hands talk to the customers in order to find out whether they're safe and to check that they have no travel history in the last two to three months.
All this has been possible due to the advisors in our team who have been in the medical line for more than a decade. In fact, we have doctors and nurses who have studied coronavirus and other viruses in detail and offer medical advice and treatment if needed. We also offer online medical counselling to people that need them, and we have been able to promote this service through digital platforms on a daily basis.
Customers in Pokhara and Kathmandu valleys can order medical products and cosmetic items as well as medical equipment from the comfort of their homes. For this purpose, we have a well-built software application which can be downloaded by iOS and Android users. In addition, they can visit our website and other online handles, such as Facebook and Instagram, to place an order. For individuals who are not familiar with smart devices, we have started taking telephonic orders so that no one misses out on the opportunity to consume our products during such dire circumstances.
To help everyone, we are even offering a 10 to 15 per cent discount currently on orders, and we have taken into consideration how customers select the items they want to order. We are open 24/7 and deliver products between 9 in the morning until 5 in the evening.
Find more information about our services by accessing one of the following:
Facebook Page: https://www.facebook.com/24sevenHnB/
Instagram Handle: https://instagram.com/24sevenhealthandbeauty
Play Store (Android): bit.ly/24SevenApp
App Store (iOS): bit.ly/24SeveniOS